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If your purchase from BatteryMart.com fails to meet your expectations for any reason, you can return the item. Please contact us by email or phone and we'll let you know how to send your merchandise back. Customer is responsible for return shipping costs. BatteryMart.com is not responsible for return shipping charges.
Unopened Merchandise and Opened, As-New Merchandise
Any merchandise that is unopened and in the original packaging may be returned to us within 60 days if accompanied by a Return Authorization Number. If the merchandise was opened, it must be returned in as-new condition, including the original box and all other original packaging, manuals, and accessories. Fees imposed to us by our supplier to replace packaging, hardware, or printed materials will be deducted from the refund amount. Return shipping and related costs are the responsibility of the customer, but we will offer our customers the option to benefit from our commercial shipping rates to return the order. When the return is received, we will refund the purchase price, excluding original shipping charges. Returns may be subject to a restocking fee.
For any product purchased from BatteryMart.com to be determined defective it must be returned to BatteryMart.com or the manufacturer within the specified warranty period and terms and accompanied by a Return Authorization Number. Product warranty begins on the date of purchase. BatteryMart.com is not responsible for return shipping charges past the first 60 days, but we will offer our customers the option to benefit from our commercial shipping rates to return the order. BatteryMart.com does not give advance warranties. Batteries received in a discharge state must be charged before we can properly test and evaluate. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned at customer's expense.
Merchandise that has been Modified
Any modifications done to any merchandise voids the warranty.
Shipping discrepancies must be reported within 5 business days of delivery.
Shipments Damaged in Transit
Any item(s) damaged in transit must be reported to BatteryMart.com within 5 business days of delivery. All original packaging must be held with the damaged item(s).
Replacement Only Return Policy (only applies to specific products)
This is our Replacement Only Return Policy. For defective items covered by this policy (those products for which Battery Mart states "This item is covered by the Replacement Only Return Policy"), you must request a return for replacement within the specified warranty period for this policy to apply. Products covered by this policy may only be returned for a replacement of the same item if deemed defective. Products subject to this policy cannot be returned for a refund for any reason.
How to Return Merchandise
If a requested return is within the categories above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be clearly written on the outside of the return package.
Please pack the product(s) to be returned tightly and with adequate protection. BatteryMart.com is not responsible for returns that are lost or damaged in transit back to us.
International Orders: BatteryMart.com is not responsible for return shipping costs, duties/taxes, or brokerage fees for any orders outside of the US. Products found to be defective from original workmanship will be replaced or credited. Products found to be non-defective, will be returned to the customer at their expense.
Battery Testing Procedure
Once a returned battery is received back at Battery Mart, we will start by charging the battery in full. These batteries are supervised during the recharge process to ensure proper charging. If the battery can be recharged, it will sit for a 48-hour period before we begin load testing and/or capacity testing to factory specifications. The 48-hour period will determine if the battery can hold a charge prior to load testing or capacity testing. If the battery fails during any point of the testing process, then the battery is warrantied. If the battery tests good, it will be shipped back, at the customer's expense, fully charged with a copy of the test results.
I just received my battery from BatteryMart.com and it isn't fully charged
New batteries are shipped in a discharged condition and must BE charged before use. We generally recommend an overnight charge (approximately twelve hours) for NiCad batteries and a 24 hour charge for Nickel Metal Hydride. Refer to your manual for charging instructions. Rechargeable batteries should be cycled - fully charged and then fully discharged - 2 to 4 times initially to allow them to reach their full capacity. (Note: it is perfectly normal for a battery to become warm to the touch during charging and discharging).
Rechargeable lithium batteries, such as Lithium Ion (Li-Ion) and Lithium Polymer (Li-Poly) are also shipped in a discharged condition. ICAO/IATA regulations will limit the state of charge to 30% for shipping, so you will need to fully charge these batteries once you receive them to maintain them.