Easy, No Hassle Returns: 100% Satisfaction Guarantee
There's no reason to worry about your purchase from BatteryMart.com!
If your purchase from BatteryMart.com fails to meet your expectations for any reason, you can return the item and receive a refund of the product purchase price. Please contact us by email or phone and we'll let you know how to send your merchandise back. Customer is responsible for return shipping costs.
Unopened Merchandise and Opened, As-New Merchandise
Any merchandise for which the original packaging is unopened may be returned to BatteryMart.com within 45 days if accompanied by a Return Authorization Number. Return shipping and related costs are the responsibility of the customer. The purchase price, excluding original and return shipping charges will be refunded. Returns may be subject to a 20% restocking fee on special order items.
Products for which the original packaging has been opened may be returned to BatteryMart.com within 45 days if accompanied by a Return Authorization Number. Opened merchandise must be returned in as-new condition, including the original box and all other original packaging, manuals and accessories. Fees imposed to us by our supplier to replace packaging, hardware, or printed materials will be deducted from the refund amount. Return shipping and related costs are the responsibility of the customer.
For any product purchased from BatteryMart.com to be determined defective it must be returned to BatteryMart.com or the manufacturer and accompanied by a Return Authorization Number within the specified warranty period and terms. Product warranty begins on the date of purchase. BatteryMart.com is not responsible for return shipping charges past the first 45 days.
BatteryMart.com does not do advance warranties. Batteries received in a discharge state must be charged before we can properly test and evaluate. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned at customer's expense.
Merchandise that has been Modified
Any modifications done to any merchandise voids the warranty.
Shipping discrepancies must be reported within 5 business days of delivery.
Shipments Damaged in Transit
Any item damaged in transit must be reported to BatteryMart.com within 5 business days of delivery. All original packaging must be held with damaged item.
How to Return Merchandise
If a requested return is within the categories above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be included on the outside of the return package.
Please pack the product(s) to be returned tightly and with adequate protection. Be certain to get a tracking number from your shipper so you can monitor your package in transit. BatteryMart.com is not responsible for returns that are lost or damaged in transit back to us. BatteryMart.com is not responsible for return shipping charges.
International Orders: BatteryMart.com is not responsible for return shipping costs, duties/taxes, or brokerage fees for any orders outside of the US. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned to the customer at their expense.
Once a returned item is received back at Battery Mart, we will start by charging the battery in full. This can take up to 2 business days to complete, but some situations can take longer. For example, a large capacity deep cycle battery that is returned in a deeply discharged state. These batteries are supervised during the recharge process to ensure safety and proper charging.
After the battery is recharged, it will sit for a 48 hour period before we begin load testing to factory specifications. This helps us see if the battery is capable of holding a charge prior to the test process.
At this point, if the battery tests bad or fails to accept a charge, then the battery is refunded, replaced, or warrantied depending on the situation. If the battery tests good, it will be shipped back, at the customer's expense, fully charged with a copy of the test results.