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Returns Policy: 100% Satisfaction Guarantee

Easy, No Hassle Returns: 100% Satisfaction Guarantee

There's no reason to worry about your purchase from BatteryMart.com!

If your purchase from BatteryMart.com fails to meet your expectations for any reason, you can receive a refund of the product purchase price. Please contact us by email or phone and we'll let you know how to send your merchandise back.

BatteryMart.com will accept returns within the terms and conditions below.

Send inquiries to: returns@batterymart.com or call 800-405-2121 and press 3. You can also use our Contact Form.


Unopened Merchandise and Opened, As-New Merchandise

Any merchandise for which the original packaging is unopened may be returned to BatteryMart.com within 45 days if accompanied by a Return Authorization Number. The purchase price, excluding original and return shipping charges will be refunded. Returns may be subject to a 20% restocking fee on special order items.

Products for which the original packaging has been opened may be returned to BatteryMart.com within 45 days if accompanied by a Return Authorization Number. Opened merchandise must be returned in as-new condition, including the original box and all other original packaging, manuals and accessories. Fees imposed to us by our supplier to replace packaging, hardware, or printed materials will be deducted from the refund amount.


Defective Merchandise

For any product purchased from BatteryMart.com to be determined defective it must be returned to BatteryMart.com or the manufacturer and accompanied by a Return Authorization Number within the specified warranty period and terms. BatteryMart.com does not do advance warranties. Batteries received in a discharge state must be charged before we can properly test and evaluate. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned at customer's expense.


Merchandise that has been Modified

Any modifications done to any merchandise may void the warranty.


Shipping Discrepancies

Shipping discrepancies must be reported within 5 days of delivery.


Shipments Damaged in Transit

Any item damaged in transit must be reported to BatteryMart.com within 5 days of delivery. All original packaging must be held with damaged item.


How to Return Merchandise

Contact our customer service representatives to receive a Return Authorization Number.

If a requested return is within the categories above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be included on the outside of the return package.

Please pack the product(s) to be returned tightly and with adequate protection. Be certain to get a tracking number from your shipper so you can monitor your package in transit. BatteryMart.com is not responsible for returns that are lost or damaged in transit back to us. BatteryMart.com is also not responsible for return shipping charges past the first 45 days.

International Orders: BatteryMart.com is not responsible for return shipping costs, duties/taxes, or brokerage fees for any orders outside of the US. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned to the customer at their expense.

Send inquiries to: returns@batterymart.com or call 800-405-2121 and press 3. You can also use our Contact Form.

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