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BatteryMart.com will accept returns of products within 30 days of invoice date subject to the terms and conditions below.
Send inquiries to: returns@batterymart.com or call 800-405-2121 and press 3.
Unopened Merchandise
Any merchandise for which the original packaging is unopened may be returned to BatteryMart.com, only if accompanied by a Return Authorization Number, within 30 days of invoice date for a refund of the purchase price, excluding original shipping charges and return shipping charges.
Opened, As-New Merchandise
Products for which the original packaging has been opened may be returned to BatteryMart.com only if accompanied by a Return Authorization Number, within 30 days of invoice date for a refund of the purchase price, excluding original shipping charges and return shipping charges. Returned products must be in as-new condition, including the original box and all other original packaging, manuals and accessories. Non-defective returns may be subject to a 15% restocking fee.
Defective Merchandise
In order for any product you purchase from BatteryMart.com to be determined defective it must be returned to BatteryMart.com or the manufacturer and accompanied by a Return Authorization Number, within 30 days of invoice date or within the specified warranty period and terms. BatteryMart.com is not responsible for shipping damages in the return process or the return shipping charges. Products found to be defective from original workmanship will be replaced at no charge. Products, which are found to be non-defective, will be returned to the customer at their expense.
Shipping Discrepancies
Shipping discrepancies must be reported within 7 days of delivery.
Shipments Damaged in Transit
Any item damaged in transit must be reported to BatteryMart.com within 4 days of delivery. All original packaging must be held with damaged item.
How to Return Merchandise
Contact our customer service representatives to receive a Return Authorization Number.
If the requested return adheres to the return policies outlined above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be included on the packing label for any returned item.
Please pack the product(s) to be returned in the original packaging. Prepay shipping charges, and be sure to insure the shipment, unless the return involves a defective product as determined by BatteryMart.com and our customer service representatives have arranged for pickup. BatteryMart.com is not responsible for items returned that are lost or damaged in transit.
Please note, any product returned to BatteryMart.com without a Return Authorization Number becomes the property of BatteryMart.com and BatteryMart.com is not obligated to provide a refund or replacement for such returned products.
Send inquiries to: returns@batterymart.com or call 800-405-2121 and press 3.
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